Day 1 Syllabus - Wednesday, October 8, 2008

7:30-8:00 Continental Breakfast   8:00-9:30 Changing Behavior - Unlocking the Full Potential of Your Enterprise Dave Steitz, Principal Steitz Partners 9:30-10:30 10 Steps for Increasing Patient Loyalty Kathleen Diamonon Managing Partner The Turning Point Group 10:30-11:30 Women's and Children's Public Health Issues Linda Hook, RN,MSN,MSHP Clinical Director Bexar County Hospital District 11:30-12:30 Buffet Lunch   12:30-1:30 Clinical Integration Scott Fenn, CEO Memorial Hermann Health Net Providers 1:30-2:30 Physician Recruiting Helene Orwin, CEO Orwin Healthcare International 2:30-3:30 Medical Partnerships John Kajander, Senior VP Texas Medical Center 3:30-4:30 The Fundamentals of Volunteer Management Mary Donnelly Jackson Program Coordinator MD Anderson Cancer Center